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General Terms and Conditions

1. Definitions

Haagsche Recherche Academie, with its registered office at Alexanderveld 5, 2585 DB The Hague, registered with the Chamber of Commerce under registration number 74655736.
Participant: The person who has registered for a course offered by the Haagsche Recherche Academie.
Consumer: a participant who is also an individual and who acts as a private person.
Parties: the Haagsche Recherche Academie and participant together.
Education: The detective courses offered by the Haagsche Recherche Academie.
Agreement: The agreement between the Haagsche Recherche Academie and the participant regarding participation in a Course.

2. Applicability of the general terms and conditions

These terms and conditions apply to all offers, activities, agreements and deliveries of services or products by or on behalf of the Haagsche Recherche Academie.
Parties can only deviate from these terms and conditions if they have expressly agreed to this in writing.
The parties expressly exclude the applicability of additional and/or different general terms and conditions of the participant or third parties.
All our activities are subject to the General Data Protection Regulation (GDPR).

3. Prices

All prices charged by the Haagsche Recherche Academie are in euros and exclude VAT, unless otherwise stated.
For consumers, all prices are shown including VAT, in accordance with legal requirements.
Any additional costs, such as accommodation, parking, travel, toll and administration costs, are explicitly stated in the quote in advance, unless these costs cannot be determined exactly at the time of the quote. In that case, it is indicated which cost items may be due and how they are calculated. As these expenses are not known exactly in advance, they will be charged to the participant afterwards.
The Haagsche Recherche Academie can change all prices that the Haagsche Recherche Academie charges for its services, on its website or that are otherwise announced at any time, with the exception of agreements already concluded; participants will be informed at least 30 days prior to the price changes.
The price for a service is set by the Haagsche Recherche Academie on the basis of the hours actually spent.
If the parties have agreed on a total amount for a service provided by the Haagsche Recherche Academie, this is always a target price, unless the parties have expressly agreed in writing a fixed price that cannot be deviated from.
The Haagsche Recherche Academie is entitled to deviate from this proposed target price by up to 10%.
If the target price is more than 10% higher, the Haagsche Recherche Academie must let the participant know in good time why a higher price is justified.
If the target price is more than 10% higher, the participant has the right to cancel the part of the assignment that exceeds the target price plus 10%.
The Haagsche Recherche Academie has the right to adjust the prices annually.
Prior to its entry into force, the Haagsche Recherche Academie will notify the participant of price adjustments.
The participant has the right to terminate the agreement with the Haagsche Recherche Academie if he does not agree to the price increase.

4. Cancellation policy

If the participant cancels or reschedules a scheduled course within 2 weeks prior to the agreed training date and time, a cancellation fee of €198, - excluding VAT, per cancellation, will be charged, unless explicitly stated otherwise or otherwise agreed.
Cancellations must be confirmed by email, via opleidingsteam@haagscherechercheacademie.nl, by the participant and are only considered received after confirmation by the Haagsche Recherche Academie.
In the event of unforeseen circumstances, such as force majeure, both parties will consult to find an appropriate solution. In such cases, the cancellation fee may be waived, provided that both parties agree.

5. Payments and term of payment

When entering into the agreement, Haagsche Recherche Academie may require a deposit of up to 100% of the agreed amount, which must be paid by the participant.
The participant must have paid the remaining (outstanding) amount within 14 days of delivery.
If the deposit amounts to 100% of the total amount, the payment obligations in paragraph 5.2 expire.
Payment terms are considered to be strict payment terms. This means that if the participant has not paid the agreed amount by the last day of the payment term at the latest, he is in default and in default by operation of law, without the Haagsche Recherche Academie having to send or give the participant a reminder.
As laid down by law, the consumer will always receive one payment reminder with a period of at least 14 days before charging the statutory interest, extrajudicial collection costs and any compensation.

6. Consequences of failure to pay on time

If the participant does not pay within the agreed period, the Haagsche Recherche Academie is entitled to charge the statutory interest from the day that the participant is in default. For non-commercial transactions, the statutory interest rate as set out in article 6:119 of the Dutch Civil Code applies, and for commercial transactions, the statutory commercial interest rate in accordance with article 6:119 a of the Dutch Civil Code. Part of a month is therefore counted as a full month.
If the participant is in default, he also owes extrajudicial collection costs and any compensation to the Haagsche Recherche Academie.
The collection costs are calculated on the basis of the Collection Costs Act.
If the participant does not pay in time, the Haagsche Recherche Academie may suspend its obligations until the participant has fulfilled his payment obligation.
In the event of liquidation, bankruptcy, attachment or suspension of payment on the part of the participant, the Haagsche Recherche Academie's claims against the participant are immediately due and payable.
If the participant refuses to cooperate in the implementation of the agreement by the Haagsche Recherche Academie, he is still obliged to pay the agreed price to the Haagsche Recherche Academie.

7. Right of withdrawal

A consumer is entitled to a 14-day cooling-off period for services ordered online, which starts at the time of ordering. However, if a service has to be performed within these 14 days, there are exceptions to the right of withdrawal.
1. Execution has already started: If you have already started running the service before the 14-day cooling-off period has expired.
2. Explicit prior consent of the customer: The participant must have expressly agreed to the performance of the service.
3. Waiver of the right to terminate: The participant has waived his right to terminate the agreement.
The consumer can invoke the right of withdrawal via opleidingsteam@haagscherechercheacademie.nl.

The consumer has the right to use the model withdrawal form, which can be requested via the email address above.
In the event of cancellation, all payments, including shipping costs (with the exception of additional costs for a shipping method other than the cheapest standard shipping), will be refunded within 14 days of receipt of the cancellation notice. Reimbursement takes place via the same payment method that the consumer used, unless otherwise agreed.
If the consumer makes use of his right of withdrawal, he is responsible for any depreciation of the products resulting from their use that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

8. Right of suspension

Unless the participant is a consumer, the participant waives the right to suspend compliance with any obligation arising from this agreement.
The Haagsche Recherche Academie reserves the right to suspend its activities if, after a payment reminder, the participant does not meet his payment obligations within the specified period. In case of repeated late payments, the Haagsche Recherche Academie may require an advance payment for future work or payments. Work will resume as soon as full payment has been made.

9. Settlement

Unless the participant is a consumer, the participant waives his right to set off a debt to the Haagsche Recherche Academie against a claim against the Haagsche Recherche Academie.

12. Commitment to best efforts

When the parties have entered into a service agreement, it only contains an obligation to make an effort for the Haagsche Recherche Academie and therefore no obligation to result.

13. Implementation of the agreement

The Haagsche Recherche Academie will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
The Haagsche Recherche Academie has the right to have the agreed services (partially) provided by third parties.

The execution of the agreement takes place in mutual consultation and after written agreement and payment of any agreed advance by the participant.
It is the participant's responsibility that the Haagsche Recherche Academie can start implementing the agreement in time.
If the participant has not ensured that the Haagsche Recherche Academie can start implementing the agreement in time, the resulting additional costs and/or extra hours will be borne by the participant.

14. Information provided by the participant

The participant shall make all information, data and documents relevant to the correct execution of the agreement available to the Haagsche Recherche Academie in a timely and desired form and manner.
The participant guarantees the accuracy, completeness and reliability of the information, data and documents provided, even if they come from third parties, insofar as it does not otherwise result from the nature of the agreement.
If and insofar as the participant requests this, the Haagsche Recherche Academie will return the relevant documents.
If the participant does not provide, not timely or properly, the information, data or documents reasonably required by the Haagsche Recherche Academie and the execution of the agreement is therefore delayed, the resulting additional costs and extra hours will be borne by the participant.
Haagsche Recherche Academie has the right to terminate or suspend the agreement if the participant repeatedly fails to provide information.

‍15. Confidentiality

The participant is obliged to keep all information, in whatever form, that he receives from the Haagsche Recherche Academie strictly confidential. This also applies to all other information about the Haagsche Recherche Academie that the participant knows, can reasonably suspect, or can expect to be confidential, or whose distribution may cause damage to the Haagsche Recherche Academie.
The participant must take all necessary measures, including but not limited to technical and organizational measures, to keep the information referred to in paragraph 1 confidential and to ensure that this information is not disclosed without prior written permission from the Haagsche Recherche Academie.
The confidentiality obligation described in this article does not apply to information:
1. that was already public before the participant learned this information or that later became public without this being the result of a breach of the participant's confidentiality obligations;
2. that is made public by the participant on the basis of a legal obligation, for example by a court order or a legal obligation to file a report.
The Haagsche Recherche Academie reserves the right, when legally required, to share confidential information, for example in the context of lawsuits, reports or other legal obligations. In addition, the protection of sources, as laid down by law, remains in place to ensure the integrity of investigations. Source protection also applies in situations where the academy is obliged to share information with authorities.
The confidentiality obligation described in this article remains in effect for the term of the underlying agreement and for a period of three (3) years after its termination.

1.6 Penalty clause

If the other party violates the article of these general terms and conditions on confidentiality or intellectual property, he forfeits an immediately due penalty for any violation on behalf of the Haagsche Recherche Academie.

If the other party is a consumer, this penalty amounts to €1,000.
If the other party is a company, this penalty amounts to €5,000.

In addition, the other party forfeits 5% of the amount specified in paragraph 1 for each day that violation continues.
The forfeiture of this penalty does not require prior notice of default or court proceedings. There also does not have to be any form of damage.
The forfeiture of the penalty referred to in paragraph 1 of this article does not affect the other rights of the Haagsche Recherche Academie, including its right to claim compensation in addition to the fine.

1.7 Indemnification

The participant indemnifies the Haagsche Recherche Academie against all third-party claims related to the products and/or services provided by the Haagsche Recherche Academie.

18. Complaints

The participant must investigate a product or service provided by the Haagsche Recherche Academie for any shortcomings as soon as possible.
If a delivered product or service does not meet what the participant could reasonably expect from the agreement, the participant must inform the Haagsche Recherche Academie in writing as soon as possible, but in any case within 6 weeks of finding the shortcomings, this can be done by using the complaints procedure.
In doing so, the participant provides as detailed a description as possible of the shortcoming, so that the Haagsche Recherche Academie is able to respond appropriately to this.
The participant must demonstrate that the complaint relates to an agreement between the parties.
If a complaint relates to ongoing activities, this cannot in any case mean that the Haagsche Recherche Academie can be obliged to perform activities other than those agreed.

19. Notice of default

The participant must send notices of default by email, via opleidingsteam@haagscherechercheacademie.nl or to be reported by registered letter to the Haagsche Recherche Academie.
It is the participant's responsibility that a notice of default actually reaches the Haagsche Recherche Academie (in time).

20. Liability

If the Haagsche Recherche Academie enters into an agreement with multiple participants, each of them is jointly and severally liable for the full amounts they owe to the Haagsche Recherche Academie under that agreement.
The Haagsche Recherche Academie is only liable for any damage suffered by participants if and insofar as that damage is caused by intent or deliberate recklessness.
The Haagsche Recherche Academie is not liable for damage caused by the actions of third parties engaged by the trainer, unless gross negligence can be demonstrated.
If the Haagsche Recherche Academie is liable for any damage, it is only liable for direct damage resulting from or related to the execution of an agreement.
The Haagsche Recherche Academie is never liable for indirect damage, such as consequential damage, lost profit, missed savings or damage to third parties.
If the Haagsche Recherche Academie is liable, this liability is limited to the amount paid out by a (professional) liability insurance. If an insurance company does not pay out or only partially pays out, the Haagsche Recherche Academie's liability is limited to 50% of the invoice amount to which the liability relates, with a maximum of €25,000 per event or series of related events.
All images, photos, colors, drawings, descriptions on the website, presentation, quote or in a catalog are only indicative and are only approximate and cannot give rise to compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

‍21. Expiration period

Any right of the participant to compensation against the Haagsche Recherche Academie expires no later than 12 months after the event from which the liability arises directly or indirectly. This provision does not affect the provisions of article 6:89 of the Civil Code.
If there is an agreement to sell products to consumers, the limitation period is in that case 2 years.

22. Termination and termination

The participant can terminate the agreement in writing at any time, unless otherwise agreed in writing. In the event of premature cancellation, the participant is obliged to pay for the work already performed and costs incurred up to the time of cancellation.
The Haagsche Recherche Academie reserves the right to terminate the agreement with immediate effect, without being obliged to pay any compensation, if:
1. the participant imputably fails to fulfil its obligations under the agreement (default), unless the shortcoming is of such a minor nature that it does not justify termination.
2. there are circumstances that make compliance with the agreement impossible or can no longer reasonably be required of the Haagsche Recherche Academie, such as fraud or deception by the participant;
3. the participant is bankrupt, applies for a suspension of payments, or terminates his business;
4. the required permits or legal permissions are missing or expire;
5. the assignment appears to be in conflict with applicable laws and regulations, public order or morality.
If the agreement has been entered into for an indefinite period, the participant can terminate it in writing at any time, subject to a notice period of one (1) month. During this notice period, the participant's obligations, such as paying the costs for services provided, remain in force.
In the event of termination or cancellation by the Haagsche Recherche Academie, the Haagsche Recherche Academie reserves the right to full compensation for work already performed and costs incurred. Any claims made by the Haagsche Recherche Academie against the participant become immediately due and payable.
The agreement can be terminated prematurely at any time by mutual consent. The terms of such termination must be set out in writing by both parties.

23. Right to terminate

The participant has the right to terminate the agreement if the Haagsche Recherche Academie imputably fails to fulfil its obligations, unless this shortcoming, in view of its special nature or minor importance, does not justify the termination.
If the fulfillment of the obligations by the Haagsche Recherche Academie is not permanently or temporarily impossible, termination can only take place after the Haagsche Recherche Academie is in default.

24. Force majeure

In addition to the provisions of article 6:75 of the Civil Code, a failure by the Haagsche Recherche Academie in fulfilling any obligation towards the participant cannot be attributed to the Haagsche Recherche Academie in a situation independent of the Haagsche Recherche Academie's control, as a result of which the fulfillment of its obligations towards the participant is wholly or partly prevented or as a result of which the fulfillment of its obligations towards the participant is not reasonably prevented. from the Haagsche Recherche Academy can be desired.
The force majeure situation referred to in paragraph 1 includes - but is not limited to - a state of emergency (such as epidemic, pandemic, civil war, rebellion, riots, natural disasters, etc.); non-performance and force majeure on the part of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom failures; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work interruptions.
If a force majeure situation occurs that prevents the Haagsche Recherche Academie from fulfilling one or more obligations to the participant, those obligations will be suspended until the Haagsche Recherche Academie can meet them again.
From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may terminate the agreement in whole or in part in writing.
In a situation of force majeure, the Haagsche Recherche Academie does not owe any (damage) compensation, even if it enjoys any advantage as a result of the force majeure.

25. Access and behavior‍

During the course, the participant must comply with the house rules of the location where the training takes place.
The Haagsche Recherche Academie reserves the right to exclude a participant who, due to his behavior or otherwise hinders or interferes with the normal progress of the course, from further participation in the course. Exclusion does not release the participant from his payment obligation.‍

26. Certification

After successful completion of the course, the participant will receive a certificate, provided that all required parts of the course have been properly completed.
The conditions for certification will be announced to the participant prior to the course.

27. Amendment to the agreement

If, after the conclusion of the agreement, it appears that a change or addition is necessary for its execution, the parties will amend the agreement accordingly in writing or electronically in good time and in mutual consultation, subject to mutual agreement. If the parties fail to agree on the change, the participant reserves the right to terminate the initial agreement.

28. Amendment to the general terms and conditions

The Haagsche Recherche Academie is entitled to change or supplement these general terms and conditions.
Minor changes can be made at any time.
The Haagsche Recherche Academie will discuss major changes in content with the participant in advance as much as possible.
Consumers are entitled to terminate the agreement in the event of a material change to the general terms and conditions.

29. Transfer of rights

The participant's rights under an agreement between the parties cannot be transferred to third parties without the prior written consent of the Haagsche Recherche Academie.
This provision is considered a clause with property law effect as referred to in article 3:83, paragraph 2, of the Civil Code.

30. Consequences of nullity or voidability

If one or more provisions of these general terms and conditions prove null and void or voidable, this will not affect the other provisions of these terms and conditions.
In that case, a provision that is void or voidable will be replaced by a provision that comes closest to what the Haagsche Recherche Academie had in mind when drawing up the conditions on that point.

31. Applicable law and competent court

Every agreement between the parties is exclusively governed by Dutch law.
Parties are obliged to resolve disputes through mediation before legal action is taken.
The Dutch court in the district of The Hague District Court has exclusive jurisdiction to hear any disputes between the parties, unless the law requires otherwise.

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Last modified on May 2, 2025.