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Complaints procedure

Article 1. Definitions and scope

This complaints procedure includes:

1. the organization: Haagsch Recherchebureau;

2. the complainant: the person whose interest is directly involved in the conduct of the organization;

3. conduct: the actions or omissions of the organization or its employees;

4. the defendant: the organization against whose conduct was lodged a complaint by a complainant;

5. a complaint: a written complaint against the defendant's conduct;

6. the complaints committee: the committee authorized to deal with complaints at second instance;

7. an appeal: a written complaint against a director's decision, a director's failure to make a decision, or a director's conduct.

Article 2. Scope

1. These regulations apply to the handling of complaints about the conduct of Haagsch Recherchebureau and its employees.

Article 3. Method of submission

1. A complainant or his representative may file a complaint with the director of the organization that performed the conduct.

2. A complaint shall be signed and shall contain at least the following information:
- the name and address of the complainant;
- the date;
- a description of the conduct that is being objected to;
- the grounds on which the complainant objects

3. If the complaint does not meet the requirements set out in paragraph 2 of this article, the director of the organization shall inform the complainant and invite the complainant to remedy the default within two weeks.

4. If the complainant does not remedy the default, as referred to in paragraph 3 of this article, the complaint will not be dealt with.

Article 4. Filing period

1. The time limit for filing a complaint is six weeks from the date on which the conduct complained of occurred.

Article 5. Free treatment

1. There are no costs associated with processing a complaint.

Article 6. Confirmation of receipt

1. The Director shall send a notice of receipt within two weeks of receiving the complaint.

Article 7. Ministry of Justice and Security

1. The director shall send a copy of the complaint to the Justis Department of the Ministry of Security and Justice within two weeks of receiving the complaint.

Article 8. Oral hearing procedure

1. The director of the organization investigates the complaint and invites the complainant to a personal interview.

2. The director hears the complainant and can also obtain information from third parties.

Article 9. Written examination procedure

1. If the complainant does not wish to be heard, the complaint will be dealt with in writing.

2. If the complaint does not meet the requirements set out in article 3, the complaint will not be processed.

Article 10. Decision

1. The director shall decide on the complaint within six weeks of receiving the complaint.

Article 11. Written notice

1. The decision on the complaint will be notified to the complainant in writing.