General Terms and Conditions

1. Definitions

1. Haagsch Recherchebureau, with its registered office at Alexanderveld 5, 2585 DB The Hague, registered with the Chamber of Commerce under registration number 74655736 and licensed by the Ministry of Justice and Security under license number POB 1891.
2. Client: the person with whom Haagsch Recherchebureau has entered into an agreement.
3. Parties: Haagsch Recherchebureau and client together.
4. Consumer: a client who is also an individual and who acts as a private person.

2. Applicability of the general terms and conditions

1. These terms and conditions apply to all offers, activities, agreements and deliveries of services or products by or on behalf of Haagsch Recherchebureau.
2. Parties can only deviate from these terms and conditions if they have expressly agreed to this in writing.
3. The parties expressly exclude the applicability of additional and/or different general terms and conditions of the client or third parties.
4. All our activities are subject to the General Data Protection Regulation (AVG) and (Privacy) Code of Conduct for Private Investigation Agencies.

3. Prices

1. All prices used by Haagsch Recherchebureau are in euros and exclude VAT, unless otherwise stated.
2. For consumers, all prices are shown including VAT, in accordance with legal requirements.
3. Any additional costs, such as accommodation, parking, travel, toll and administration costs, are explicitly stated in the quote in advance, unless these costs cannot be determined exactly at the time of the quote. In that case, it is indicated which cost items may be due and how they are calculated. Since they are not exactly known in advance, these expenses are charged to the client afterwards.
4. All prices that Haagsch Recherchebureau charges for its services, on its website or that are otherwise announced, can change at any time, with the exception of agreements already concluded; the client will be informed at least 30 days prior to the price changes.
5. The price for a service is set by Haagsch Recherchebureau on the basis of the hours actually spent.
6. If the parties have agreed on a total amount for a service provided by Haagsch Recherchebureau, this is always a target price, unless the parties have expressly agreed in writing a fixed price that cannot be deviated from.
7. Haagsch Recherchebureau is entitled to deviate from this quoted target price by up to 10%.
8. If the target price is more than 10% higher, Haagsch Recherchebureau must let the client know in good time why a higher price is justified.
9. If the target price is more than 10% higher, the client has the right to cancel the part of the order that exceeds the target price plus 10%.
10. Haagsch Recherchebureau has the right to adjust prices annually.
11. Prior to its entry into force, Haagsch Recherchebureau will communicate price adjustments to the client.
12. The client has the right to terminate the agreement with Haagsch Recherchebureau if he does not agree to the price increase.

4. Cancellation policy

1. If the client cancels or reschedules a scheduled delivery or deployment within 48 hours prior to the agreed deployment date and time, the actual costs for work already carried out, such as a preliminary reconnaissance and briefing to the investigation team, will be charged.
2. Cancellations must be confirmed by e-mail, by the client and are only considered received after confirmation by Haagsch Recherchebureau.
3. In the event of unforeseen circumstances, such as force majeure, both parties will consult to find an appropriate solution. In such cases, the cancellation fee may be waived, provided that both parties agree.

5. Payments and term of payment

1. When entering into the agreement, Haagsch Recherchebureau may require a deposit of up to 100% of the agreed amount, which must be paid by the client.
2. The client must have paid the remaining (outstanding) amount within 14 days of delivery.
3. If the deposit amounts to 100% of the total amount, the payment obligations in paragraph 5.2 expire.
4. Payment terms are considered to be strict payment terms. This means that if the client has not paid the agreed amount by the last day of the payment term at the latest, he is in default and in default by operation of law, without Haagsch Recherchebureau having to send or give the client a reminder.
5. As laid down by law, the consumer will always receive one payment reminder with a period of at least 14 days before charging the statutory interest, extrajudicial collection costs and any compensation.

6. Consequences of failure to pay on time

1. If the client does not pay within the agreed period, Haagsch Recherchebureau is entitled to charge the statutory interest from the day that the client is in default. For non-commercial transactions, the statutory interest rate as set out in article 6:119 of the Dutch Civil Code applies, and for commercial transactions, the statutory commercial interest rate in accordance with article 6:119 a of the Dutch Civil Code. Part of a month is therefore counted as a full month.
2. If the client is in default, he also owes extrajudicial collection costs and any compensation to Haagsch Recherchebureau.
3. The collection costs are calculated on the basis of the Collection Costs Act.
4. If the client does not pay in time, Haagsch Recherchebureau may suspend its obligations until the client has fulfilled its payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on the part of the client, Haagsch Recherchebureau's claims against the client are immediately due and payable.
6. If the client refuses to cooperate in the execution of the agreement by Haagsch Recherchebureau, he is still obliged to pay the agreed price to Haagsch Recherchebureau.

7. Right of withdrawal

1. A consumer is entitled to a 14-day cooling-off period for services ordered online, which starts at the time of ordering. However, if a service has to be performed within these 14 days, there are exceptions to the right of withdrawal.
   1. Execution has already started: If you have already started running the service before the 14-day cooling-off period has expired.
   2. Explicit prior consent of the consumer: The consumer must have expressly agreed to the performance of the service.
   3. Waiver of the right to terminate: The consumer has waived his right to terminate the agreement.
2. The consumer can invoke the right of withdrawal via e-mail.
3. The consumer has the right to use the model withdrawal form, which can be requested via the email address above.
4. In the event of cancellation, all payments, including shipping costs (with the exception of additional costs for a shipping method other than the cheapest standard shipping), will be refunded within 14 days of receipt of the cancellation notice. Reimbursement takes place via the same payment method that the consumer used, unless otherwise agreed.
5. If the consumer makes use of his right of withdrawal, he is responsible for any depreciation of the products resulting from their use that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

8. Right of suspension

1. Unless the client is a consumer, the client waives the right to suspend compliance with any obligation arising from this agreement.
2. Haagsch Recherchebureau reserves the right to suspend its activities if, after a payment reminder, the client does not meet its payment obligations within the specified period. In case of repeated late payments, Haagsch Recherchebureau may require an advance payment for
   future work or payments. Work will resume as soon as full payment has been made.
   

9. Settlement

1. Unless the client is a consumer, the client waives his right to set off a debt to Haagsch Recherchebureau against a claim against Haagsch Recherchebureau.

10. Insurance

1. The client undertakes to adequately insure and keep the following items insured against, among other things, fire, explosion and water damage as well as theft:some text
   • delivered goods that are necessary for the execution of the underlying agreement
   • Haagsch Recherchebureau matters that are present at the client's place
   • goods delivered under retention of title

2. At the first request of Haagsch Recherchebureau, the client will provide the policy for these insurances for inspection.

11. Assembly and disassembly of devices

1. The client hereby expressly grants permission to Haagsch Recherchebureau to use and install necessary tools to carry out the investigation. This may include, but is not limited to, the installation, installation and dismantling of covert cameras, beacons, sensors and other technical devices, provided that they comply with applicable laws and regulations. The client is aware that the use of such means must take place under strict conditions and that all measures will be taken to ensure the privacy of those involved as much as possible, within the limits of the legal framework.
2. The client informs about the possible need to obtain permission from third parties (e.g. tenants or owners of buildings) for the installation of tools.
3. Although Haagsch Recherchebureau makes every effort to carry out all assembly and/or installation work as well as possible, he bears no responsibility for this except in the case of intent or gross negligence.

12. Commitment to best efforts

When the parties have entered into a service agreement, it only contains a best-efforts obligation for Haagsch Recherchebureau and therefore no obligation to result.

13. Implementation of the agreement

1. Haagsch Recherchebureau will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. Haagsch Recherchebureau has the right to have the agreed service (partially) provided by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of any agreed advance by the client.
4. It is the client's responsibility that Haagsch Recherchebureau can start implementing the agreement in time.
5. If the client has not ensured that Haagsch Recherchebureau can start executing the agreement in time, the resulting additional costs and/or extra hours will be borne by the client.

14. Provision of information by the client

1. The client shall make all information, data and documents relevant to the correct execution of the agreement available to Haagsch Recherchebureau in a timely and desired form and manner.
2. The client guarantees the accuracy, completeness and reliability of the information, data and documents provided, even if they come from third parties, insofar as this does not otherwise result from the nature of the agreement.
3. If and insofar as the client requests this, Haagsch Recherchebureau will return the relevant documents.
4. If the client does not provide, not timely or properly, the information, data or documents reasonably required by Haagsch Recherchebureau and the execution of the agreement is therefore delayed, the resulting additional costs and extra hours will be borne by the client.
5. Haagsch Recherchebureau has the right to terminate or suspend the agreement if the client repeatedly fails to provide information.

15. Duty to provide information after completion of research

1. After completion of the investigation carried out by Haagsch Recherchebureau, the client is obliged to inform the investigated persons, hereinafter referred to as “stakeholders”, in writing or orally about the investigation carried out within fourteen (14) days, unless the nature of the investigation requires that those involved be informed prior to or during the investigation.
2. The client must also provide Haagsch Recherchebureau with proof of this notification within this period of fourteen (14) days. If Haagsch Recherchebureau does not receive such proof of communication within the specified period, Haagsch Recherchebureau reserves the right to inform those involved directly about the investigation carried out.

‍16. Confidentiality

1. The client is obliged to keep all information, in whatever form, that he receives from Haagsch Recherchebureau strictly confidential. This also applies to all other information concerning Haagsch Recherchebureau that the client knows, can reasonably suspect, or can expect to be confidential, or whose distribution may cause damage to Haagsch Recherchebureau.
2. The client must take all necessary measures, including but not limited to technical and organizational measures, to keep the information referred to in paragraph 1 confidential and to ensure that this information is not disclosed without the prior written consent of Haagsch Recherchebureau.
3. The confidentiality obligation described in this article does not apply to information:
   1. that was already public before the client heard this information or that later became public without this being the result of a breach of the client's duty of confidentiality;
   2. that is made public by the client on the basis of a legal obligation, for example by a court order or a legal obligation to file a report.
4. Haagsch Recherchebureau reserves the right, when legally required, to share confidential information, for example in the context of lawsuits, reports or other legal obligations. In addition, the protection of sources, as laid down by law, remains in place to ensure the integrity of investigations. Source protection also applies in situations where the agency is obliged to share information with authorities.
5. The confidentiality obligation described in this article remains in effect for the term of the underlying agreement and for a period of three (3) years after its termination.

1.7 Penalty clause

1. If the other party violates the article of these general terms and conditions on confidentiality or intellectual property, he forfeits an immediately due penalty for each violation on behalf of Haagsch Recherchebureau.

• If the other party is a consumer, this penalty amounts to €1,000.
• If the other party is a company, this penalty amounts to €5,000.

2. In addition, the other party forfeits 5% of the amount specified in paragraph 1 for each day that violation continues.
3. The forfeiture of this penalty does not require prior notice of default or court proceedings. There also does not have to be any form of damage.
4. The forfeiture of the penalty referred to in paragraph 1 of this article does not affect the other rights of Haagsch Recherchebureau, including its right to claim compensation in addition to the penalty.

1.8 Indemnification

The client indemnifies Haagsch Recherchebureau against all third-party claims related to the products and/or services provided by Haagsch Recherchebureau.

19. Complaints

1. The client must investigate a product or service provided by Haagsch Recherchebureau as soon as possible for any shortcomings.
2. If a delivered product or service does not meet what the client could reasonably expect from the agreement, the client must inform Haagsch Recherchebureau in writing as soon as possible, but in any case within 6 weeks of finding the shortcomings, this can be done by using the complaints procedure.
3. In doing so, the client provides as detailed a description as possible of the shortcoming, so that Haagsch Recherchebureau is able to respond appropriately to this.
4. The client must demonstrate that the complaint relates to an agreement between the parties.
5. If a complaint relates to ongoing work, this cannot in any case mean that Haagsch Recherchebureau can be held to perform activities other than those agreed.

20. Notice of default

1. The client must send notices of default by e-mail, via e-mail or to be reported by registered letter to Haagsch Recherchebureau.
2. It is the client's responsibility that a notice of default actually reaches Haagsch Recherchebureau (in a timely manner).

21. Liability

1. If Haagsch Recherchebureau enters into an agreement with multiple clients, each of them is jointly and severally liable for the full amounts they owe to Haagsch Recherchebureau under that agreement.
2. Haagsch Recherchebureau is only liable for any damage suffered by the client if and insofar as that damage is caused by intent or deliberate recklessness.
3. Haagsch Recherchebureau is not liable for damage caused by the actions of third parties engaged by the agency, unless gross negligence can be demonstrated.
4. If Haagsch Recherchebureau is liable for any damage, it is only liable for direct damage resulting from or related to the execution of an agreement.
5. Haagsch Recherchebureau is never liable for indirect damage, such as consequential damage, lost profit, missed savings or damage to third parties.
6. If Haagsch Recherchebureau is liable, this liability is limited to the amount paid out by a (professional) liability insurance. If an insurance company does not pay out or only partially, Haagsch Recherchebureau's liability is limited to 50% of the invoice amount to which the liability relates, with a maximum of €25,000 per event or series of related events.
7. All images, photos, colors, drawings, descriptions on the website, presentation, quote or in a catalog are only indicative and are only approximate and cannot give rise to compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

‍22. Expiration period

1. Any right of the client to compensation against Haagsch Recherchebureau expires no later than 12 months after the event from which the liability arises directly or indirectly. This provision does not affect the provisions of article 6:89 of the Civil Code.
2. If there is an agreement to sell products to consumers, the limitation period is in that case 2 years.

23. Termination and termination

1. The client can terminate the agreement in writing at any time, unless otherwise agreed in writing. In the event of premature cancellation, the client is obliged to pay for the work already performed and costs incurred up to the time of cancellation.
2. Haagsch Recherchebureau reserves the right to terminate the agreement with immediate effect, without being obliged to pay any compensation, if:
   1. the client imputably fails to fulfil its obligations under the agreement (breach of contract), unless the shortcoming is of such a minor nature that it does not justify termination.
   2. there are circumstances that make compliance with the agreement impossible or can no longer reasonably be expected of Haagsch Recherchebureau, such as fraud or deception by the client;
   3. the client is bankrupt, applies for a suspension of payments, or terminates his business;
   4. the required permits or legal permissions are missing or expire;
   5. the assignment appears to be in conflict with applicable laws and regulations, public order or morality.
3. If the agreement has been entered into for an indefinite period, the client can terminate it in writing at any time, subject to a notice period of one (1) month. During this notice period, the client's obligations, such as paying the costs for services provided, remain in force.
4. In the event of termination or cancellation by Haagsch Recherchebureau, Haagsch Recherchebureau reserves the right to full compensation for work already performed and costs incurred. Any claims made by Haagsch Recherchebureau against the client become immediately due and payable.
5. The agreement can be terminated prematurely at any time by mutual consent. The terms of such termination must be set out in writing by both parties.
   

24. Right to terminate

1. The client has the right to terminate the agreement if Haagsch Recherchebureau imputably fails to fulfil its obligations, unless this shortcoming, in view of its special nature or minor importance, does not justify termination.
2. If the fulfillment of the obligations by Haagsch Recherchebureau is not permanently or temporarily impossible, dissolution can only take place after Haagsch Recherchebureau is in default.

25. Force majeure

1. In addition to the provisions of article 6:75 of the Civil Code, a failure on the part of Haagsch Recherchebureau in fulfilling any obligation towards the client cannot be attributed to Haagsch Recherchebureau in a situation independent of the will of Haagsch Recherchebureau, as a result of which the fulfillment of its obligations towards the client is wholly or partially prevented or as a result of which the fulfillment of its obligations is not reasonably on the part of Haagsch Recherchebureau. A detective office may be required.
2. The force majeure situation referred to in paragraph 1 includes - but is not limited to - a state of emergency (such as epidemic, pandemic, civil war, rebellion, riots, natural disasters, etc.); non-performance and force majeure on the part of suppliers, deliverers or other third parties; unexpected power, electricity, internet, computer and telecom failures; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work interruptions.
3. If a force majeure situation occurs that prevents Haagsch Recherchebureau from fulfilling one or more obligations to the client, those obligations will be suspended until Haagsch Recherchebureau can meet them again.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may terminate the agreement in whole or in part in writing.
5. In a situation of force majeure, Haagsch Recherchebureau does not owe any (damage) compensation, even if it enjoys any advantage as a result of the force majeure.

26. Amendment to the agreement

1. If, after the conclusion of the agreement, it appears that a change or addition is necessary for its execution, the parties will amend the agreement accordingly in writing or electronically in good time and in mutual consultation, subject to mutual agreement. If the parties do not reach an agreement on the change, the client reserves the right to terminate the initial agreement.

27. Amendment to the general terms and conditions

1. Haagsch Recherchebureau is entitled to change or supplement these general terms and conditions.
2. Minor changes can be made at any time.
3. Haagsch Recherchebureau will discuss major changes in content with the client in advance as much as possible.
4. Consumers are entitled to terminate the agreement in the event of a material change to the general terms and conditions.

28. Transfer of rights

1. The client's rights under an agreement between the parties cannot be transferred to third parties without the prior written consent of Haagsch Recherchebureau.
2. This provision is considered a clause with property law effect as referred to in article 3:83, paragraph 2, of the Civil Code.

29. Consequences of nullity or voidability

1. If one or more provisions of these general terms and conditions prove null and void or voidable, this will not affect the other provisions of these terms and conditions.
2. In that case, a provision that is void or voidable will be replaced by a provision that comes closest to what Haagsch Recherchebureau had in mind when drawing up the conditions on that point.

30. Applicable law and competent court

1. Every agreement between the parties is exclusively governed by Dutch law.
2. Parties are obliged to resolve disputes through mediation before legal action is taken.
3. The Dutch court in the district of The Hague District Court has exclusive jurisdiction to hear any disputes between the parties, unless the law requires otherwise.

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Last modified on May 2, 2025.